CORPORATE POLICY
Satisfaction
Our goal is to meet if not exceed our customer’s expectations. Please feel free to call with any feedback or questions.
Contact one of our customer service or sales representative to learn more about how Unichem can bring a competitive advantage to your product offerings.
Delivery / Shipment of orders
Standard products are typically released for next day shipment. All custom orders require a 2 week minimum lead time for processing. For repeat orders, arrangements can be made to accommodate your supply chain requirements.
Price Quotes
Due to the high performance requirements of most of our products, a comprehensive understanding of your application and performance requirements will help us best serve your needs. We suggest you call or email to talk to one of our customer service representative who can assist you with securing either pricing of our standard products or connect you with a technical representative to better service your needs. Written quotations for any of our custom formulated products are furnished upon request.
COMPANY POLICIES & TERMS
Credit Policy
Our credit terms are Net 30 days. Accounts outstanding over 30 days are reviewed daily. All accounts that reach 30 days past due from invoice date will be changed to a COD account until past due amounts are paid unless other arrangements are made. At 45 days past due all orders & backorders will automatically be put on credit hold until full payment is received. Payment for products is in U.S. dollars.
Return Policy
Contact customer service to obtain a Returned Goods Authorization (RGA) number. Our Receiving Department cannot accept a return without a proper number. Product may only be returned for cause and after proper acceptance. Returned goods are subject to a minimum 25% restocking fee. All returns are subject to inspection and may be rejected if not in its’ original condition.
Minimum Order and Invoice
All orders for less than 50 gallons but greater than or equal to 25 gallons are subject to a less than full container surcharge of $25.00 per gallon. Other order quantities shall subjected to special pricing considerations and will be quoted on a case by case basis.
Delivery
Regardless of the billing method or the party selecting the carrier, risk of loss shall pass to Buyer upon Seller’s delivery to a carrier. Delivery dates are approximate only and the seller shall have no liability for delays in delivery.
Limited Warranty
Unichem’s manufactured products are warranted to the original user against defects in material and workmanship under normal storage, use and proper application for six months after date of manufacturing. The Seller’s sole obligation under this warranty is limited to adjusting or replacing, as hereinafter provided, at its option any product found to Seller’s satisfaction to be defective upon examination by Seller, within 30 days of the discovery of any defect. This warranty will not apply to any product that has been subject to alterations, abuse, neglect, improper application or handling. Seller disclaims all warranties, expressed or implied, including but not limited to any implied warranties of merchantability or fitness for a particular purpose and any other obligation or liability.
Governing Laws
All transactions shall be construed to be between merchants. The laws of the State of Delaware shall govern any questions concerning its validity, terms of the transactions and any constriction of performance.